FAQs

Ordering

We accept PayPal (PayPal express checkout) and Card Payments (Visa, MasterCard, American Express, Discover, etc.) by Stripe.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Please provide a valid credit card and correct credit card information, otherwise the payment will be rejected.

Note: Your transaction and payment details are handled by Stripe and Pay pal, our secure payment service-provider that upholds strict banking standards.

Your credit card details are sent directly to the bank and cannot be read or accessed by any other parties than your bank.

Usually your order will be shipped 1-2 business days after placing your order. Depending on your location and shipping option, your delivery times may vary.

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number. After you have received your tracking number, you can track your order information by shipping company website:After ship tracking

Please contact us via the live chat function at the bottom right corner.

In an effort to process and ship your order as efficiently as possible, orders will be shipped within one day normally. So there is only a short period of time to request change or cancellation, If you have such needs, please contact us by submitting a request at the bottom.

Once shipped, it is impossible for us to change or cancel your order, so please double-check all the information before confirming your order.

Thank you for understanding!

You can't find add discount code box on the cart page. Only you go to the checkout page then you will see the screen right have a discount code box, enter your discount code in the box and click on 'Apply' then you done.

If you're checking out on mobile, during checkout, you'll arrive at a screen where you can enter your billing and payment information. At the top of the screen, you will see "Show Order Summary" with a down arrow next to it then manually hit the down button to reveal the discount code box. Enter the code and you're good to go! 

Shipping

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number.

Using the tracking number you can follow the stages of delivery on your chosen shipping company's website for an estimation on when your product will arrive.

For more detailed tracking information for your order, try copying & pasting your tracking number into the search bar here: After ship tracking
This website will show you the most up to date tracking information with your local mail carrier.

If you require further assistance with shipping issues, please contact us via the live chat function in the bottom right corner.

We provide two shipping methods: Standard Shipping and First Priority Shipping

Standard Shipping notes:
1.We are proud to offer Free Worldwide Standard Shipping on all orders. 

2.Due to our extremely high demand & daily order volume our current Average standard shipping time is 8-18 working days. 

3. Please confirm the standard shipping has a probability of being checked by customs for this situation needs customers to deliver small tariffs.


First Priority Shipping notes:

1. We select DHL/ FedEx express for priority shipping.

2. Priority shipping with 3 - 7 day delivery available to most locations, prices vary by location and displayed at checkout.

3. Some EU country needs to pay import tax so we cancel Priority shipping option for such countries.

4. For order value is higher than $60, we suggest choose fast shipping that delivery success rate is guaranteed.

In an effort to process and ship your order as efficiently as possible, there is only a short period of time to request to update your shipping address. After the order has been shipped, it cannot be changed.

If your order hasn't shipped yet, please submit a request at the bottom including your order number, full name and new address. Orders tend to ship in 1-2 days after you create an order, so there is no guarantee we will be able to make any changes. Please double check all information before confirming your order.

Please note there is a certain risk of customs inspection which requires customers to pay a small amount of customs duties.

Taxes will be applied when the shipment reaches your Country, they are due at the time of delivery and it's your responsibility to pay. Duties & Taxes are applied to the full value of the products, voucher codes and promotions are not taken into consideration.

For more information on Duties & Taxes for your order, please consult with your Country’s Customs office or Import laws. 

If you cannot load your country in the shipping address, please try the following troubleshooting options:

1. Our shipping method does not currently support shipping to your country.

2. Restart your browser application (please make a note of your order as restarting your browser could empty your basket)

3. Clear the cache and restart your browser (please make a note of your order as restarting the cache could empty your basket)

If you require further assistance with shipping issues, please submit a request or contact us via the live chat function in the bottom right corner.

Exchange and Return

We accept all refunds or replacement requests if the products are returned to our warehouse within 30 days of delivery.

To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging, If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement. Please note that for non-quality related warranty claims, the buyer is responsible for shipping costs.

To return or exchange your product, you should email us to service@dealsfreegifts.com.

If you have received your product and it appears to be faulty, don't worry- there are several troubleshooting tips that we advise you to try first!

Before we can class the product as defective, please check the sockets of the device for any dirt or debris, as this could prevent clear communication between the product and cables. Please also ensure the cables are correctly inserted into the ports of the product so that the product can perform optimally.

If your issues continue and you believe the product to be faulty, you are eligible to make a return claim as part of your consumer rights. Faulty items will be exchanged for the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery (of the original purchase).

Please send us an email with a copy of your proof of purchase and a brief description of the issue - a photograph or video (if applicable) of the problem would also help us greatly in determining the next step in solving your situation and if the warranty will apply to your situation.

If you require further assistance with exchanging or returning products, please submit a request or contact us via the live chat function at the bottom right corner.

If you would like to exchange your product, please note there are several terms and conditions depending on the product you would like to exchange.

It is possible to return our headphones within 30 days of receiving them (measured by the delivered date in the tracking information). The headphones must be in like-new, perfect condition and all parts/cables and product manuals must be included in the original packaging.

It is unfortunately not possible to return in-ear headphones once the packaging has been opened due to personal hygiene reasons.


Please note that shipping charges on returned merchandise are at the customer's expense. However, we will not charge additional shipping on exchanges. Items lost in transportation will not be compensated for. All exchanges are subject to availability.

If you require further assistance with exchanging or returning products, please submit a request or contact us via the live chat function at the bottom right corner.